Please inspect your order upon reception. In the unlikely event that you've received a defective, damaged, faulty or incorrect item, please contact us via email at hi@chestbinder.co so that we can evaluate the issue and make it right. In order for us

Please inspect your order upon reception. In the unlikely event that you&apos;ve received a defective, damaged, faulty or incorrect item, please contact us via email at hi@chestbinder.co so that we can evaluate the issue and make it right.&#xA0;In order for us to evaluate the issue, please provide us with the following:<ul><li>Brief details of the fault/defect</li><li>Evidence/photos of the fault/defect so to that our team can evaluate it properly</li></ul>We may also ask you to send the item(s) back. If we do ask you to send the item(s) back, we will cover the return shipping costs by providing you with a pre-paid shipping label as well as clear instructions.&#xA0;In the case of a defective/faulty item, we will offer you the choice of a full refund or replacement for the faulty/defective item.&#xA0;

I received my order, but the item is faulty/defective. What can I do?

If you believe your order may be lost in transit, please contact our Customer Support team. Once we have confirmed your order has been lost, we will replace your missing order with the same order. You will not be charged shipping costs for the replac

If you believe your order may be lost in transit, please contact our <a href="https://chestbinder.co/pages/contact-us" rel="noopener noreferrer" target="_blank">Customer Support</a> team<a href="https://www.prokick.com.au/contact-us/">.</a> Once we have confirmed your order has been lost, we will replace your missing order with the same order. You will not be charged shipping costs for the replacement order. If some items from your order have become unavailable, you can choose to have us either:<ul><li>refund your account with the full value of the unavailable item(s); or</li><li style="box-sizing: border-box; margin-block: 0px 0.9rem;">ship you the item(s) once available (if the items are on back order)</li></ul>

What happens if my order gets lost in transit?

You can expect a response from us within 1-2 business days.

We do our best to respond to enquiries as soon as we can. Please allow 1-2 business for a response. Thank you so much for your patience!

Our phone support team is available Monday to Friday, 9am - 5pm (AEST).

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Chest Binder Co

Refunds & Order Issues

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Placing An Order

What is a chest binder?

How To Use Chest Binding Tape (Instruction Manual)

Chest Binding Tape

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Care

Can I sleep in a chest binder?

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What should I be aware of before binding?

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What are some tips for 'listening to my body' while binding?

Can I double-bind/wear two compression garments at the same time?

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Help! My package says it was delivered, but it's not here!

My order arrived, but it's damaged!

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My tracking shows Delivered, but I don't have my package?

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What is Chest Binder Co?

Are you LGBTQ+ owned?

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I have an order issue. Could I please have some assistance?

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