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Refunds & Order Issues

I received my order, but the item is faulty/defective. What can I do?

Please inspect your order upon reception. In the unlikely event that you've received a defective, damaged, faulty or incorrect item, please contact us via email at [email protected] so that we can evaluate the issue and make it right. In order for us

What happens if my order gets lost in transit?

If you believe your order may be lost in transit, please contact our Customer Support team. Once we have confirmed your order has been lost, we will replace your missing order with the same order. You will not be charged shipping costs for the replac