What happens if my order gets lost in transit?Updated 6 months ago

If you believe your order may be lost in transit, please contact our Customer Support team. Once we have confirmed your order has been lost, we will replace your missing order with the same order. You will not be charged shipping costs for the replacement order. If some items from your order have become unavailable, you can choose to have us either:

• refund your account with the full value of the unavailable item(s); or
• ship you the item(s) once available (if the items are on back order)