You can expect a response from us within 1-2 business days.

We do our best to respond to enquiries as soon as we can. Please allow 1-2 business for a response. Thank you so much for your patience!

Our phone support team is available Monday to Friday, 9am - 5pm (AEST).

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Returns and Refunds Policy

Chest Binder Co

Store Credit

Can I place my order by email?

Can I place my order by phone?

Is your online store (www.chestbinder.co) secure?

Why can't I add a product to my cart?

I had a product in my cart, but it disappeared when I went to checkout?

Do I need an Account to place an order?

What happens if you can't fulfil my order?

What happens if a product runs out of stock?

Placing An Order

What is a chest binder?

How To Use Chest Binding Tape (Instruction Manual)

Chest Binding Tape

How do I wash my binder?

Care

Can I sleep in a chest binder?

Can I exercise in a chest binder?

What should I be aware of before binding?

Can I swim in a chest binder?

What are some tips for 'listening to my body' while binding?

Can I double-bind/wear two compression garments at the same time?

Safety

Products, Sizing & Safety

How much is shipping?

Help! My package says it was delivered, but it's not here!

My order arrived, but it's damaged!

Can you ship to me?

How do I know if a product comes in discreet packaging?

Why might someone want discreet packaging?

What does discreet packaging look like?

Which countries do you NOT ship to?

Why don't you ship to all countries?

What happens if my delivery goes missing or is damaged?

My tracking shows Delivered, but I don't have my package?

Who is responsible for customs, duties, taxes (if applicable)?

What should I do if I never received my order?

Can I change my shipping address?

Can I track my order?

Where is your fulfilment warehouse located?

Is sales tax/GST included in the price at checkout?

Shipping & Delivery

I received my order, but the item is faulty/defective. What can I do?

What happens if my order gets lost in transit?

Refunds & Order Issues

Do you offer exchanges?

Returns & Exchanges

How can I view my Order History?

Store Accounts

Where are you based?

Where can I read your online store policies?

What is Chest Binder Co?

Are you LGBTQ+ owned?

About Us

I have an order issue. Could I please have some assistance?

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