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Shipping & Delivery

How much is shipping?

At Chest Binder Co, we're committed to making our chest binders as affordable and accessible as we can. That's why, when you shop with us at, you can enjoy the benefit of free shipping as the default shipping method for all countries w

Help! My package says it was delivered, but it's not here!

Don’t panic! Sometimes orders can be prematurely marked as delivered or might have been dropped off at a front desk or mailroom. If you still haven’t received your order by the end of the next business day, let us know at [email protected].

My order arrived, but it's damaged!

We’re so sorry to hear that! Please email us at [email protected] and let us know which items were damaged so we can get this sorted out right away for you!

Can you ship to me?

We ship to most countries worldwide. If we can to ship to a country, it will be listed at the Checkout in the Delivery Address section, inside the 'Country/Region' dropdown.

How do I know if a product comes in discreet packaging?

If a product will arrive in discreet packaging, it will be stated clearly on the product page in the shipping & delivery information dropdown tab below the product description. It will also say 'Discreet Packaging' with a package icon on the left, li

Why might someone want discreet packaging?

At Chest Binder Co, we understand how important discreet packaging is for many of our customers. We believe that everyone should have the right to express themselves safely and comfortably, and sometimes discreet packaging is what allows someone to o

What does discreet packaging look like?

We're happy to say that all of our Chest Binders will be delivered in discreet packaging! We understand how important it is for our binders to arrive in discreet packaging for so many of our customers. Discreet packaging is plain coloured and unbrand

Which countries do you NOT ship to?

We do NOT ship to the following countries (non-exhaustive):. This list is not exhaustive and may change over time. Please note that just because a country is not included in this list does not mean that we can ship to it. To find out if we ship to a

Why don't you ship to all countries?

It's important to us that we comply with all applicable laws and regulations, and in some cases, we are unable to ship to certain countries due to these restrictions. If you have any questions about countries we ship to, please contact us.

What happens if my delivery goes missing or is damaged?

In case of any problems with your delivery, Chest Binder Co will be in direct contact with the carrier to resolve the issue as quickly and with as little inconvenience to you as possible. We will make every effort to contact you and keep you informed

My tracking shows Delivered, but I don't have my package?

If the tracking information indicates that your package has been delivered but you don't have the it, we kindly request that you check with a member of your household or a neighbour, as perhaps one of them collected or signed for the package. If ther

Who is responsible for customs, duties, taxes (if applicable)?

Chest Binder Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

What should I do if I never received my order?

If you failed to receive your order by the estimated delivery date, please let us know by email [email protected]. A customer service representative will locate your order and inform you of next steps. Rest assured, we are committed to resolving any

Can I change my shipping address?

If you need to change your shipping address, you can do so on the Order Confirmation page for up to 8 hours after placing your order. To get there, check your Order Confirmation email which you received after placing your order and click the "View st

Can I track my order?

Yes, once your order has been shipped, you will receive a Shipment Confirmation email which will contain your order tracking number(s). You can track your order on the shipment carriers website or using our 'Track My Order' page, here. If you need an

Where is your fulfilment warehouse located?

Our fulfilment centre is located in Hangzhou, China.

Is sales tax/GST included in the price at checkout?

Yes, you won't have to worry about any unexpected GST/tax at the checkout as we've got you covered here. Please note that as we ship internationally from our warehouse in Hangzhou, China, you may have have to pay import customs/duties tax when your i